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Cancellation Policy

A cancellation of an enrollment in an instructor-led or eClassroom session, virtual conference or webinar may be made without penalty if received in advance of the registration deadline. No-shows will be assessed 100% of the published price. Cancellations of an eLearning course or license may be processed within 10 business days of the purchase and will qualify for a full refund provided the course or license has not been launched. Except for the cancellation policy described above, all other course payments and fees are non-refundable. It is expected that learners will assess the appropriateness of training by reviewing the course descriptions and schedules in advance of the purchase or registration.

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