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Expand/collapse block Member Experience Measures BPDP

Member Experience Measures BPDP

CUSOURCE / 1. Employee Instructor Led Course Catalogue / 1.2 Commercial Lending

Course Code

EMP-LVF-BPMEE01-WBN

Fee

$109.00

Status

Closed

Registration

January 29 2020 10:20 am to February 27 2020 11:00 pm

Session Dates

March 4 2020, 1:00 pm to 2:00 pm

Cancellation Deadline

February 27 2020 11:00 pm

Location

ONLINE

Who Should Attend

Employees

Event Description

The Member Experience is one of the most important measurements in the credit union system and understanding the components we both measure and value is important. Developing a Member focused approach to your discussions, credit writing, and lending early-on in your career will help you achieve top-notch Member Experience Measures on your portfolio.

On this virtual session, you will learn:

  • The specific measurements of NPS and how they map to your financial performance
  • Best Practices in staying Member focused in all your internal and external activities
  • The 3 most important Member Experience Measures to master
  • What your role is in the Member Experience
 

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