MSR Start Series – Basic Transactions and Cash Security
Who Should Attend
In this 30-minute eLearning course you will learn about the basic transactions a Member Service Representative (MSR) is responsible for each day. You will be introduced to best practices for handling cash including the acceptance of mutilated or contaminated funds. By using examples and scenarios, you will be shown how to approach balancing and cash handling securely, accurately, and efficiently. This module shows examples of how to detect fraudulent currency and the risks that are associated with certain transactions. You will also explore the significance of open, single, and dual custody as it relates to branch security.