2017 Member Service Representative Virtual Conference - Member Effectiveness in a Virtual World
August 15 2017 11:40 am to December 5 2017 10:00 pm
December 7 2017, 1:00 pm to 2:10 pm
December 5 2017 10:00 pm
Who Should Attend
Years ago, members would visit the credit union each week, sometimes more often, to complete their financial transactions. Now, it is estimated that at least half, if not more of our members conduct all their transactions electronically. Many never set foot in the branch. How can you effectively build relationships with members you never see? Working with members virtually can be frustrating. But, if you understand the basics of why virtual interactions are different then they don't have to be difficult. In this session, we'll explore why basic things like accountability and trust are different in a virtual setting. Our subject matter expert will share some easy tactics you can employ to improve your virtual interactions.
Key Learning Points:
- How your role is different in a virtual interaction
- How to build and maintain trust
- Why intention must replace assumption
- Communicating your message (which includes)
- Knowing your...