Expand/collapse block Member Experience Forum

Member Experience Forum

CUSOURCE / 1. Employee Instructor Led Course Catalogue / 1.6 Relationship Building / Sales and Service

Course Code






Who Should Attend



Moments that Matter: Creating innovative and impactful member experiences

The perfect storm is underway -the financial services industry is experiencing unprecedented disruptive change brought together by changes in technology, regulations, member and employee demographics and preferences.

Member Experience Forum 2018 will provide thought provoking insights on global and local trends from emerging research. By following a digital transformation case study, participants will know pitfalls to avoid and best practices that work. We will discuss, network and learn from peers. We’ll explore the importance of getting our culture internally primed and the importance of trust and supporting behaviour changes needed to deliver impactful Moments that Matter with Members.


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