Facing Our Members Virtual Conference – Fall 2018
January 15 2018 1:00 pm to November 21 2018 10:00 pm
November 27 2018, 4:00 pm to 5:00 pm
November 29 2018, 4:00 pm to 5:00 pm
December 4 2018, 4:00 pm to 5:00 pm
December 6 2018, 4:00 pm to 5:00 pm
December 7 2018, 4:00 pm to 4:00 pm
November 21 2018 10:00 pm
Who Should Attend
A virtual conference for persons who are the first point of contact for membership, or for those whom support these persons. It is suitable for MSRs, CSRs, FSRs, FSOs, and various admin positions. These sessions will feature several new subject-matter experts who will speak on topics that will help your frontline team provide the best possible member and team interactions.
Session topics include virtual effectiveness with members through alternative delivery channels, selling the credit union value in your member conversations, effective referral processes, and more.
This conference bundle includes five sessions held from November 27 to December 7.