Contact Centre Development Program - Part 1/5- CCDP Virtual Reality: The New Paradigms of Communication
Who Should Attend
You must complete all five modules to complete the program.
Digital media has changed the way that people communicate. Credit union member interaction now takes place over a number of mediums: by phone, by live chat or IM, via an app, by email, or even by FaceTime/Skype video conferencing.
Faced with change, contact agents must further develop their verbal and written communication skills, relationship building skills, listening and conflict resolution skills, problem solving, and the appropriate use of initiative.
The Contact Centre Development Program is designed specifically to help those working in Canadian credit union contact centers to develop these key relationship-building skills in the era of digital communication.
- Contact Centre Development Program - Part 1/5- CCDP Virtual Reality: The New Paradigms of Communication
- Contact Centre Development Program - Part 2/5- Communicating Effectively Through...