Member Service Representative Accreditation Program – Request to Graduate
Who Should Attend
This unique accreditation recognizes fully-trained service representatives (MSRs/FSRs) who have acquired the competencies to perform typical side-counter transactions. The program recognizes both formal and on-the-job learning and measures MSRs’ knowledge, skills, and behaviours against national, industry-defined performance standards in six key result areas (KRAs). When MSRs demonstrate that they meet the standards, they receive the nationally recognized designation of “Accredited Member Service Representative”.
Supervisors have a key role in the success of the MSR Accreditation Program. The Supervisor guides, supports, provides feedback and coaches frontline staff as they progress through the Accreditation Process.
The fee associated with requesting to graduate is non-refundable.(See More)