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Expand/collapse block Member Service Representative Accreditation Program – Request to Graduate

Member Service Representative Accreditation Program – Request to Graduate

CUSOURCE / 4. CUIC® Courses and Programs / 4.2 Designations/Accreditations

Course Code

CUC-MSR-RMSRE00-SSF

Fee

$240.00

Status

Open

Location

ONLINE

Who Should Attend

Employees

Description

This unique accreditation recognizes fully-trained service representatives (MSRs/FSRs) who have acquired the competencies to perform typical side-counter transactions. The program recognizes both formal and on-the-job learning and measures MSRs’ knowledge, skills, and behaviours against national, industry-defined performance standards in six key result areas (KRAs). When MSRs demonstrate that they meet the standards, they receive the nationally recognized designation of “Accredited Member Service Representative”.

Supervisors have a key role in the success of the MSR Accreditation Program. The Supervisor guides, supports, provides feedback and coaches frontline staff as they progress through the Accreditation Process.

The fee associated with requesting to graduate is non-refundable.

To find out more, click on the link to the

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Description Link

View or Download Description: CUC-MSR-RMSRE00-SSF_DES.pdf

 
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