Applied Delinquency and Collections
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Sessions available for registration
Who Should Attend
This eClass is comprised of three 90-minute independent pre-work sessions and three 90-minute online group sessions. There is also a post session quiz that must be completed after Session 3. Completing all eClass components is required to be credited with completing this course. (See page 2 for additional details.)
It has been said that delinquency management begins the day you close the loan with your member. This course focuses on the required skill and knowledge within the delinquency and collection process to minimize the impact to the member and the credit union.
Applied Delinquency and Collections utilizes assigned pre-work reading, reflection and participation in directed group discussion to explore fundamental concepts within the collection process. Throughout this eClass the focus remains on treating members with dignity and respect while approaching each unique situation in a professional and confident manner and protecting the best interests of the...(See More)